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Training & Events

The Conflict Resolution Center offers mediation training and workshops for individuals, businesses, and Virginia Supreme Court-certified mediators as well as a variety of trainings on healthy communication.  Listed below are descriptions for courses currently offered at CRC.  Registration fees can be found by following the link to the online registration page at the bottom of the page.

For information about Virginia Supreme Court Certification for mediators please click HERE

Need a personalized class for your business or organization? We can design one just for you. Contact Eddy Smart, Interim Executive Director, at 540-342-2063 X 303 to discuss your individual needs. Customized training is available for groups of 10 or more.  Call us today to discuss specialized training for your business or organization

Want to get the most up to date updates about our trainings and workshops?  Join our E-newsletter mailing list by entering your information in the box to the right.
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Upcoming Trainings and Workshops

These workshops can be scheduled for groups of 8 or more and can be held at our office or yours.  Contact Eddy Smart at (540) 342-2063 x303 for more information.


Become a Better Listener                                                            February 22nd, 4:00 pm—6:00 pm ($50)

When people feel "heard", they often relax their defensive positions and are more open to the intervention. This workshop teaches techniques for listening as a means to connect and understand your co-workers, employees and supervisors.

 

Assertive Communication                                                           March 22nd, 4:00 pm—6:00 pm ($50)
How to speak up, ask for what you want, and change your life. Do you let others get their way because you are reluctant to speak up? Do you speak up too quickly and end up being accused of being aggressive? This workshop will help you develop a sure-fire technique to ask for what you want in a respectful and clear manner.


Managing Conflict, Teams, and Agreements                              April 26th, 4:00 pm - 6:00 pm ($50)
This workshop will explore ways to limit or prevent unintended negative outcomes by handling conflict in a more productive and courageous way. It will also assist you in finding the skill and courage to handle interpersonal conflict in teams including managing unspoken agreements assertively.

 

This is Your Brain on Conflict                                                      May 24th, 4:00 pm - 6:00 pm ($50)
How to deal with emotionally upset people. This workshop uses some basic principles of neuropsychology to present a model for understanding the behaviors of people who are emotionally upset.

 

Introduction to Conflict Coaching                                                June 28th, 4:00pm-6:00pm ($50)
Conflict Coaching is a one-on-one, forward looking, supportive process intended to help the client be more effective in handling conflict in their lives. This introductory workshop will provide an overview of conflict coaching and present information about the differences between coaching and the fields of counseling, mediation, mentoring, and supervision.

 

 
Basic Mediation and Conflict Resolution Skills***               April 28th - 30th, 8:30 am - 5:30 pm ($399)
This training covers the basic principles of conflict resolution, the mediation process, communication skills, and issues faced by mediators. It includes role plays and practice activities applicable to real life situations including neighborhood disputes, workplace conflict, and issues that may be seen in General District Court cases. This course has been certified by the Supreme Court of Virginia, Office of Dispute Resolution; is currently approved for 20.0 credit hours including 1.0 credit hours of ethics by the Virginia MCLE Board; and is currently approved approved for 21 hours of General recertification credit toward PHR, SPHR and GPHR through the HRCI. (***20% Early Bird Discount when registered 14 days prior to seminar date))



Workshops not yet scheduled AND available for groups of 8 or more.


Introduction to Conflict Resolution
This 4-hour course covers the basic principles of conflict resolution including: conflict styles, conflict theory, and communication skills. It is helpful for anyone who is interested in learning to handle conflict in a more productive way. This course teaches life skills that are essential in working with people in any and every capacity.

The "Normalness" of Bias 
A nonthreatening workshop that brings the humanness of bias to light and challenges participants to act on learning in a manner that allows them to better relate to others in virtually any setting.


Conflict and Diversity                                                                   
With diverse cultures, backgrounds and ideas comes the potential for conflict.  This workshop helps attendees learn to resolve conflict within the complex context of diversity.  You will learn effective techniques and tools for working with diversity in your workplace and costumers/clients.


What is TimeBanking?

A Timebank is a community of people who support each other. Members spend an hour doing something for another member to earn a time dollar. Then members spend that time dollar by having other members provide an hour of service for them. Its simple, one hour equals one hour, yet it builds the community by creating new relationships and meeting unmet needs. More information available at www.rvtimebank.org.  


What is Restorative Justice?
Restorative Justice is a process for repairing the harm created by wrongdoing and encouraging positive future behavior that is now being offered to juveniles in the Roanoke Valley. Find out more about this innovative program during this informal, informational workshop designed for public servants and those interested in volunteering or simply learning about the Restorative Justice approach to addressing wrongdoing.

 

Mediator Peer Consultation (FREE)

This innovative program will encourage mediators to think about their experiences and search for a deeper understanding of what occurred and why. Participants will break into small groups, and a facilitator will focus discussion on “critical moments” shared by volunteers. MPC is an opportunity to learn from others in the field and sharpen effectiveness of mediation strategies and techniques.

     

Virginia’s Judicial System for Mediators

This training provides an over of Virginia’s judicial systems and serves to satisfy the requirements for General Mediator Certification as set forth by the Supreme Court of Virginia.

 

Family Mediation Skills
Family Mediation training is an experiential training covering principles of conflict resolution, communication skills, and the complex issues related to mediating emotionally sensitive family disputes. This training includes role plays and practice activities applicable to real life situations in Juvenile and Domestic Relations District Court cases. This training is designed for those who have completed the 20-hour Basic Mediation Training. The Family Mediation Skills Training has been certified by the Supreme Court of Virginia, Office of Dispute Resolution.

 

Screening for Domestic Violence
This workshop examines the impact of domestic violence on the mediation process. Participants will learn how to identify a history of domestic violence, how to recognize behaviors incompatible with  mediation, and how to address the repercussions of terminating or continuing in mediation.  Completion of Basic Mediation Training and Family Mediation Training is recommended. This training has been certified by the Supreme Court of Virginia, Office of Dispute Resolution. (***20% Early Bird Discount Available when registered 14 days prior to seminar date)

 


REGISTRATION and PAYMENTS

ALL registrations must be completed using the online registration form found HERE or by calling (540) 342-2063.  

Payments can be processed ONLINE by following directions after you have completed the registration form, over the TELEPHONE by calling (540) 342-2063, or MAILED (Money orders or business checks only) to:

Conflict Resolution Center
4504 Starkey Road
Suite 120
Roanoke, Virginia 24018


 


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